福克斯堡镇
Employees keep town services up while working from home during health crisis using cloud-based collaboration, meeting and 统一通信 tool.
- Country: United States Of America
- 火狐体育手机:政府
- Solution: 彩虹, 数字红利
The 福克斯堡镇 is a suburban area near Boston, 马萨诸塞州服役17年,000居民, 还有吉列体育场, a large arena for concerts and the local National Football League team.
At the onset of the 2020 global health crisis, the 福克斯堡镇 was met with the challenge of keeping its community informed while enabling nearly 200 employees to keep the town and services operational, 即使是在家工作.
Challenges
The town recognized the need to act quickly to let municipal employees work remotely. They wanted something more than a “one trick” video meeting tool. They were seeking something that would enable file sharing, instant messaging and community to save employees from feeling isolated. The ideal solution would be easy to deploy and manage, easy to access and even easier for users to adopt.
Action
多年来, Foxborough has worked with Alcatel-Lucent Enterprise to create an advanced communications network, one that includes linking buildings and departments with IP telephony, and providing an emergency notification system across its schools. The IT department had begun using 阿尔卡特-朗讯彩虹™ cloud-based collaboration and meeting solution amongst the small group to stay connected while on-the-go.
Adding 彩虹 to the larger group of employees was an easy overlay deployment. 彩虹 enabled the Town to offer employees a virtual office communications environment to work from home. It also let the Town continue to deliver residential services, collaborate during planning meetings and host internal board meetings.
The adoption of 彩虹 has continued even as some select employees have returned to the municipal buildings while others continue to work remotely.
Results
技术的好处
- Cloud-based collaboration, meeting, and 统一通信 tool
- 彩虹 software accessible as desktop client or via browser
- Calls for employees go through business number, remove sharing of private cell
- Real-time communications between employees
经济利益
- Improving productivity with 彩虹
- Decision making process streamlined with messaging and other real-time interactions
用户体验优势
- Keeps employees connected to main office while in the field
- Employees of school aged children continue to work from home
- Ease of file sharing is solid workaround for limits on email file size
- 使用 .gifs provides humor and a connection amongst employees during trying times
- Town considering possibilities for further use of 彩虹 amongst staff and residents